Question 1

Do you charge per review?

Accepted Answer

No. RevDone is a flat monthly fee. Reply to 50 reviews or 5,000 — same price. We will never surprise you with usage charges.

Question 2

Are the PPO fee tools on every plan?

Accepted Answer

Yes. Fee schedule comparison and negotiation help come with every plan and the free trial. Dollar figures are modeled at your procedure counts, and a request is not an approval. RevDone drafts the letter; you decide whether to send it, and you send it.

Question 3

Is Treatment Recovery included?

Accepted Answer

Treatment Recovery is in early access for practices on Open Dental, and will be included on every plan. It reads treatment plans read-only and never calls, texts or emails patients. Your team does the follow-up. Book a demo to take part.

Question 4

Can I cancel any time?

Accepted Answer

Yes — one click from your billing page. You'll keep access through the end of the period you've paid for. No retention calls.

Question 5

Does the AI ever post without my approval?

Accepted Answer

Only if you switch Autopilot on — and only for the reviews you allow. Autopilot is off by default: until you enable it, every reply is drafted and waits for your one-click approval. When you do enable it, you choose which star ratings may publish automatically and after what delay. You can pause Autopilot instantly at any time.

Question 6

Which reviews are never auto-posted?

Accepted Answer

1★ and 2★ reviews are always held for a human — no Autopilot setting can release them. Any review that mentions a treatment, condition, or medication is held too, whatever its star rating. And a drafted reply that would reference clinical detail or confirm someone is a patient is blocked from posting outright, even when you approve it manually. These safeguards are built in and cannot be switched off.

Question 7

What happens after the free trial?

Accepted Answer

You can pick a plan or do nothing. We don't auto-charge after the trial — AI drafting, Autopilot and fee schedule imports simply pause, and you can come back any time. Your data stays in your account, and fee schedules you entered stay readable.

Question 8

How does voice training work?

Accepted Answer

When you connect Google, RevDone uses your past replies to shape the voice — matching your cadence and phrasing. You fine-tune it any time with tone dials and signature phrases in Settings → Voice.

Question 9

What if I have more than 5 locations?

Accepted Answer

Practice Group scales — talk to sales and we will quote you. Pricing is per-location with volume discounts.

Transparent pricing. No per-review fees.

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