Refund Policy

This Refund Policy explains how RevDone Health, Inc. (“RevDone”, “we”, “us”) handles subscription billing, cancellations, and refund requests. It applies to all paid plans on the RevDone platform and is part of our Terms of Service.

We want every customer to be confident in RevDone before paying for it — and to have a clear, fair path if something goes wrong with a charge.

Every new account starts with a 14-day free trial. No credit card is required to begin the trial — you can fully evaluate the product, connect your review platforms, and review AI-drafted replies before deciding whether to upgrade.

We deliberately do not pre-charge or store payment details during the trial. If you choose not to continue, you simply do nothing — no cancellation step is required, and no charges are made.

Paid subscriptions are billed monthly or annually, depending on the plan you choose. Subscriptions renew automatically at the start of each billing period using the payment method on file, and continue until cancelled.

You can review your current plan, billing period, next renewal date, and invoices at any time from your billing settings.

You can cancel your subscription at any time from billing settings inside RevDone. Cancellation stops all future charges and prevents the next renewal. You will continue to have full access to the service through the end of the period you have already paid for.

Cancelling does not refund the current period — see the next section.

We do not provide refunds for partial subscription periods or for unused time on monthly plans. When you cancel mid-period, you keep access until the end of that period; no pro-rated amount is returned for the remaining days.

Annual plans are paid up front and are non-refundable for unused months remaining in the term, except where required by law or as specifically described under “When we may issue a refund” below.

Refunds are issued at our discretion in the following situations:

• Genuine billing errors — for example, the wrong plan amount was charged, or you were billed after a verified cancellation.
• Duplicate charges — the same invoice was charged more than once for the same period.
• Technical issues attributable to RevDone that prevented you from using the service for a meaningful portion of a billing period and that we were unable to resolve in a reasonable time.

Where we approve a refund, it is typically issued to the original payment method within 5–10 business days of approval, depending on your bank and card network.

All payments — and refunds — for RevDone subscriptions are processed by Paddle, which acts as our Merchant of Record. Paddle is the seller on your bank statement and the entity that handles tax, invoicing, and chargebacks on our behalf.

Because Paddle is the merchant of record, Paddle’s buyer terms also apply to your purchase, and Paddle may process refunds under its own policy in addition to ours. Refunds we approve are issued through Paddle and follow Paddle’s standard processing timelines.

To request a refund, email support@revdone.com with:

• The email address on the RevDone account being billed.
• The charge date, amount, and Paddle invoice number (visible in your billing settings or the receipt email).
• A short description of what happened — for example, “duplicate charge on June 3” or “service was unavailable for 9 days”.

We aim to respond to every refund request within 2 business days. If we need additional information to verify the charge or the issue, we will let you know in that first reply.

We may update this Refund Policy from time to time. We will post the revised version with an updated date and, for material changes, provide additional notice through the product or by email. The version on this page is always the current one.

For billing or refund questions, contact RevDone Health, Inc. at support@revdone.com.